The following Booking Terms & Conditions form the basis of your contract with “Wild Montenegro” Travel Agency. Please read them carefully as they set out our respective rights and obligations.
These Booking Terms & Conditions only apply to holiday arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract. All references in these booking conditions to ‘booking’, ‘contract’, ‘itinerary’, ‘tour’ or ‘arrangements’ mean such holiday arrangements.
In these Booking Terms & Conditions, the following words have the following meanings. References to ‘you’, ‘your’ and ‘party’ means all persons (or any of them as the context permits or requires) named on the booking (including anyone who is added or substituted at a later date) and ‘party leader’ means the adult who makes the booking. ‘We’, ‘us’ and ‘our’ means “Wild Montenegro” Travel Agency, Montenegro, Podgorica 81000, St. Vlaha Bukovca 4 (Up I 10-136/2, licence number 599 issued by Ministry of Sustainable Development and Tourism of Montenegro).
1. Making Your Booking
To confirm a booking, you should provide us with the information requested. All bookings are subject to our Booking Terms & Conditions. You must confirm your acceptance of our booking conditions by completing our booking details form, or in writing. The party leader (who must be at least 18) must be authorised by all persons named on the booking or their parent or guardian where any such person is under 18, to make a booking with us on the basis of our booking conditions. By making a booking, the party leader confirms that you agree to the Booking Terms & Conditions. The party leader is responsible for making all payments due to us as set out in more detail in clause 2 below. If you make your reservation through an authorised travel agent, we shall address all communications to the agent.
Subject to the availability of your chosen arrangements and receipt of the payment due at the time of booking (see clause 2), we will confirm your booking by issuing a Confirmation Invoice. This Invoice will be sent to the party leader or your travel agent. Please check your Invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 7 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
Please complete the booking form and return it to us with a deposit of 30% of the holiday arrangement cost per person. On receipt of your deposit, we will send you a Confirmation Invoice for the balance, which must reach us three (3) weeks before the start of your holiday. A binding agreement will come into existence between us when we despatch this Confirmation Invoice. The date on which the final balance of your holiday is due is shown on the Confirmation Invoice. If you are booking 3 weeks or less before departure, the total cost of the holiday must be paid at the time of booking.
If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all payments that are paid or due at that date. If we do not cancel straight away because you have promised to make a payment, you must pay the cancellation charges shown in clause 8 depending on the date we reasonably treat your booking as cancelled.
Payments may be made by debit/credit card and bank transfer.“Wild Montenegro” Travel Agency uses WSPay for online payments. WSPay is a secure online payment system, with real-time payments, credit and debit cards.
Some of the holidays we feature require a minimum number before we can operate them. The applicable minimum number depends on various factors and varies from tour to tour. If the group size drops below the minimum number, we reserve the right either to cancel or to run the trip. We promise to advise you no later than 3 weeks before departure if we have to cancel your holiday due to lack of numbers.
Our tailor-made tours prices are based on a minimum of two people travelling together and sharing a room. If you require a single room, a supplement (available on request) will be payable.
4. Your Contract
A binding contract between us and you comes into existence when we despatch our Confirmation Invoice to the party leader or your travel agent. We both agree that Montenegrin law (and no other) will apply to that contract and to any dispute, claim or other matter of any description that arises between us (‘claim’). We both agree that any claim must be dealt with by the courts of Montenegro only.
5. Special Requests And Medical Conditions / Disabilities / Reduced Mobility
If you have a special request, you should inform us of it in writing at the time of booking. Unless and until specifically confirmed, all special requests are subject to availability.
Accommodations in hotels are based on double occupancy. If you request single accommodations, you will be required to pay the single supplement fee. Please be advised that a limited number of single accommodations are available, and single accommodations may not be available for the village stay. If you are travelling alone and wish to share accommodations, we will assign you a roommate of the same gender, if possible.
If any participant has any medical condition or disability or suffers from reduced mobility that may affect your holiday or any special requirements as a result of any medical condition, disability or reduced mobility, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability or your mobility occurs. You must also promptly advise us if any medical condition or disability or reduction in your mobility that may affect your holiday develops after your booking has been confirmed. Any client affected by a disability or medical condition must ensure they have notified their travel insurers and that their travel insurance will cover it.
Our activities include but are not exclusively limited to hiking, canyoning, jeep-safari, white water rafting, kayaking, caving, rock/rope climbing, zip-lining, wild-swimming, cycling and horse-riding, all of which require a certain level of physical fitness. If you are clinically obese, if you cannot swim, if you suffer from any form of physically debilitating illness, our holidays are regrettably not suitable for you. If we reasonably feel unable to properly accommodate the particular needs of any individual, we will not confirm the booking. If full details of any medical issues are not disclosed at the time of booking, we reserve the right to cancel activities or the holiday itself for the person(s) concerned at any time.
We are not a medical facility and therefore has no responsibility regarding medical advice, medications or inoculations that you or your doctor deem necessary for your safe participation. Hospital facilities for serious problems are often unavailable, and evacuation can be prolonged, difficult and expensive. We assume no liability regarding the provision of medical care. By signing the contract between us, you agree to pay for emergency evacuation and emergency medical care.
Adequate travel insurance is a condition of your contract with us. The lead passenger is responsible for ensuring all participants have adequate and appropriate insurance. The insurance must as a minimum cover personal accident, medical expenses, loss or damage of personal effects, repatriation costs and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. Policy details should be read carefully and taken on holiday with you. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. The passenger should ensure that any activities undertaken by the passenger during the tour are covered by their insurance. This insurance should also be arranged to cover non-returnable costs should you have to cancel your trip due to unexpected personal circumstances.
7. Changes By You
If you wish to make any alterations to your holiday, we will do our best to help, but cannot guarantee that alterations will be possible. If they are, these will be subject to payment of any supplement or other charges imposed or incurred by the relevant supplier. Requests for supplements must be made in writing by the party leader.
If we accept a request to transfer you from one holiday to another, we reserve the right to charge an administration fee of 5% of the value of the first holiday booked.
If you are prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing we are notified not less than 2 weeks before the start of your holiday.
8. Cancellation By You
Should you or any member of your party need to cancel your holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges and insurance paid at the time of booking.
Period before departure within which written notification of cancellation is received by us
|Cancellation charge per person cancelling (% of total holiday price)|
|More than 21 days||Deposit paid|
|14 to 20 days||40%|
|8 to 13 days||60%|
|4 to 7 days||80%|
|1 to 3 days (or whilst the holiday is in progress)||100%|
Cancellation of day tours (see below):
· If the guest has paid the full booking price of the day tour and the booking is cancelled more than 2 days prior to the booking start date, a partial refund of 50% of the full amount (minus fees) is issued.
· If cancelled less than 2 days prior to the booking start date, no refund is issued.
For any cancellation, due to the situation of the COVID-19 pandemic, the cancellation charge will be turned into a Voucher. This Voucher is valid for 12 months from the issue date and if the client hasn’t chosen a new holiday arrangement after 12 months, he/she can ask for a full refund.
Please note: deposits are not refundable in the event of your cancellation except as set out in these Booking Conditions. Deposits include any additional amounts payable at the time of booking or as an interim payment to cover non-refundable elements of the holiday which need to be paid to suppliers at this stage or prior to the balance due date.
Please note: we do not give any refunds for unused hotel rooms, meals, sightseeing trips or trek arrangements. Tour price is quoted as a package; credits are not given for services not used.
Please note: depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.
9. Changes And Cancellation By Us
We begin planning the travel arrangements offer many months in advance and so we reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed.
Most changes are minor. Occasionally, we have to make a ‘significant change’. A significant change is a change made before departure which we can reasonably expect to have a major effect on your holiday. Significant changes are a significant change of itinerary missing out one or more major destinations substantially or altogether (on which our decision is final).
If we have to make a significant change or cancel, we will tell you or your travel agent as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
1. (For significant changes) accepting the changed arrangements.
2. Purchasing an alternative holiday from us, of a similar quality to that originally booked if available. Providing it is possible to do so, we will offer at least one alternative holiday of at least equivalent standard for which you will not be asked to pay any more than the original price (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference).
3. Cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note: the above options are not available where any change made is a minor one.
Please note: compensation and refunds will not be payable where the situation is caused by ‘force majeure’.
10. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss as a result of ‘force majeure’. In these Booking Terms & Conditions, ‘force majeure’ means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Examples include (in all cases whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, epidemics/pandemics, quarantine, fire, flood, earthquake, adverse weather conditions and closure or restriction of airspace or airports.
We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from ‘force majeure’.
11. Flexibility Of Itineraries And Your Responsibilities
The type of travel we offer requires flexibility on your part. The itinerary provided at the time of booking is intended to be followed but local conditions and other circumstances may require changes. The final decision on the itinerary and conduct of any holiday will be taken by us in the interests of the group as a whole.
It is understood that the route schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events which may include sickness, accident, mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances. We cannot be held responsible for any disruption to your tour due to bad or unusual weather conditions. At all times the decision of our tour leader or representative will be final on all matters likely to affect the safety and well-being of the tour being operated. You must at all times strictly comply with the laws, customs, foreign exchange requirements and drug regulations of the countries visited. Should you fail to do so, you may be required to leave the holiday. In this situation, you will not be entitled to the payment of any refund, expense or other sums whatsoever.
You are responsible for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct at the time to the accommodation owner or manager or other suppliers. You will also be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect you to have consideration for other people and the environment. Our mission is to ensure the long-term health of our natural world while maintaining sustainable recreation in nature. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to anyone or damage to property or fail to comply with the reasonable instructions of our tour leader or representative, we are entitled, without prior notice, to terminate your holiday. In this situation, you will be required to leave the accommodation or other services. We will have no further responsibility towards you including any return travel arrangements. No refunds or compensation will be paid and we will not meet any expenses or costs incurred as a result of the termination.
12. Inherent Risks
By booking with us, you acknowledge and accept that the holidays we offer often involve their own inherent risks and dangers due to matters such as the geographical location of the tour, activities involved, and distance from medical facilities. Such risks may on occasion be significant and include injury, disease, illness, death, loss or damage to property, inconvenience and discomfort.
13. Our Responsibility For Your Holiday
We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract are made, performed or provided with reasonable skill and care. We will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
1. The act(s) and/or omission(s) of the participant(s) affected or any other participant(s); or
2. The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or
3. ‘Force majeure’ as defined in clause 10 above.
We limit the maximum amount we may have to pay you for any claims you may make against us. The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is 50 euros per person affected unless a lower limitation applies to your claim under this clause. For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the hotel stay in question. Where a hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the hotelier for the complaint or claim in question. We do not accept liability for any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you or any business losses.
Please note: we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel, accommodation provider or any other supplier agrees to provide for you where the services or facilities are not included in the cost of your itinerary and we have not agreed to arrange them as part of our contract, and any excursion or activities you purchase during the holiday. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
If you have any complaint whilst on holiday, you must immediately inform your tour leader (guide) or our representative who will use all reasonable efforts to remedy it. If you remain dissatisfied, you must make full details of the complaint known to us in writing within 14 days of the end of your holiday. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.
15. Land Only Arrangements
For ‘land only arrangements’ where you have booked your own flights, it is your sole responsibility to ensure you arrive at the departure point for the contracted arrangements in good time before these commence. If flight delays or cancellations result in your late arrival, you will be responsible for all costs we incur in assisting you to join the holiday at a later stage. No refunds will be provided in respect of any services which are unused as a result. Similarly, our contractual responsibilities cease at the end of your contracted arrangements.
16. Delays And The Denied Boarding Regulations
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. The airline concerned will be responsible for you in the event of flight cancellation or delays and may provide refreshments/meals/accommodation in the event of a delay or cancellation.
If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you.
We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding EU Regulations.
17. Passports, Visas And Health Requirements
All participants must be in possession of a valid passport and all visas, permits and certificates, including medical certificates, required for the whole of the holiday booked. It is your responsibility to obtain these unless you are expressly advised otherwise by us. All information and advice are given by us on visas, vaccinations, climate, clothing, baggage, special equipment etc. are given in good faith. The party leader must ensure that all participants have all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalties being imposed on us or costs incurred by us, you will be responsible for reimbursing us accordingly.
We require details of the passports held by all participants no later than 3 weeks prior to departure.
If you do not have a passport or will need to renew it prior to departure, you are recommended to apply for at least 3 months.
It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Health requirements and recommendations may change and you must check the up to date position in good time before departure.
19. Photos & Marketing
Any photo of you taken on any of our tours or during activities with us may be used by us without charge in all media (whether now existing or in the future created) for valid promotional or marketing purposes, including promotional materials of any kind, such as brochures, slides, video shows and on websites. If you do not wish any images of you to be used in such marketing please inform us in writing prior to the start of your tour.
20. Promotional codes
Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.
21. Reviews & Feedback
We welcome all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
22. Website/ brochure accuracy/advertising material accuracy
The information contained on our website, in our brochures, and our other advertising material is believed correct to the best of our knowledge at the time of publication or printing. However, errors may occasionally occur and information may subsequently change and we reserve the right to correct prices and other details in such circumstances. If there are any changes to the published prices, these will be confirmed at the time of booking.
23. Updates & Changes
These Booking Terms & Conditions were published in Jun 2020 and are current. We reserve the right to any changes in holiday arrangements descriptions as well as errors, misprints and calculation mistakes. These Booking Conditions may be updated from time to time, so please check on our website for the latest version of our Booking Terms & Conditions that apply at the time we issue your booking Confirmation Invoice.
By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these Booking Terms & Conditions and agree to them.
“Wild Montenegro” Travel Agency
Montenegro, Podgorica 81000, St. Vlaha Bukovca 4