Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The “Wild Montenegro” Travel Agency (“We”) are committed to protecting and respecting your privacy.
Information we may collect from you:
- Information that you provide by filling in forms on our website www.wildmontenegro.me
This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services or information from us.
Information that you provide at the time of booking, or subsequently, that may include some or all the following information relating to you or your party: names, addresses, contact details, passport details, credit/debit card details, dates of birth, payment details, budget or any special requests, information relating to medical conditions and dietary requirements, emergency contact details, height, clothing and shoe sizes.
Details of transactions you carry out through our site and of the fulfilment of your orders. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
- To estimate our audience size and usage pattern.
Personal Data Storage
By submitting your personal data, you agree to this transfer, storing or processing. We will take appropriate steps to safeguard your data in accordance with the requirements of the Data Protection Acts. All information you provide to us will be stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Subject to our compliance with the requirements of the Data Protection Acts, although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will adopt appropriate procedures and security features to prevent unauthorised access.
Uses of the information:
We may use your personal data in the following ways:
- To carry out our obligations arising from any contracts entered into between you and us including to communicate with you regarding your booking or other purchase.
- To respond to queries you may direct to us from time to time.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes via a form on our website or direct correspondence with one of our representatives.
- To ensure that content from our site is presented in the most effective manner for you and for your computer. This may include us using your personal data in order to tailor the website to your preferences.
- To notify you about changes to our service.
Disclosure of your information:
When you make a travel booking with us, certain of the personal data you provide will require to be passed to and processed and stored by relevant third parties, so that they can provide you with the arrangements you require. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may disclose our customer list and personal information to a third party who acquires or attempts to acquire all or a substantial part of our company or website.
We may pass personal data to third party organisations that provide us IT or administrative services to us. We may use third parties to support us in providing our services and to help provide, run and manage our IT systems and website. For example, providers of information technology, cloud-based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them.
When we share data with others, we will implement appropriate technical and organisations to protect the data and to comply with our obligations under the Data Protection Acts.
How long will we store your information?
We will retain your information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You have certain rights over your personal data. These rights include:-
- Access to your personal data
You have a right of access to personal data held by us as a data controller. This right may be exercised by emailing us at firstname.lastname@example.org. We will aim to respond to any requests for information promptly, and in any event within 15 days.
To update, correct or rectify any personal data held to us, you may email us at email@example.com with details of the required changes and we will make the necessary amendments.
- Withdrawal of consent
You have a right to withdraw your consent to us processing your personal data at any time. To withdraw consent to our processing of your personal data please email us at firstname.lastname@example.org.
If you have any questions about this privacy statement, how and why we process personal data or wish to exercise any of the rights contained herein, please contact us at email@example.com.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.
This website may use social sharing buttons which help share web content directly to a social media platform. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
When talking about our company or brands via social media we kindly ask for a certain level of sound judgement and politeness. We reserve the right to report and/or remove malicious or factually incorrect material regarding our company.
We send you, with your permission, regular email newsletters to keep you up to date with new walking/hiking routes, offers and news. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior verbal or written agreement with the user. We respects your privacy and holds your communications preferences in the highest regard. If you no longer wish to receive emails from us, simply click unsubscribe at the bottom of the email you received.
Changes to this policy
Latest update: Jun 2020.
You can reach us via the following contact details:
Mobile phone: 0038269110100
“Wild Montenegro” Travel Agency
Montenegro, Podgorica 81000, St. Vlaha Bukovca 4